G Suite: Can't Open a shared Google Doc

If a file won’t open, a few things could be wrong:

  • You're signed in to a different Google Account. - most common
  • The file owner didn’t give you permission to view the file.
  • Your access could be denied because someone removed your permission to view the file.

Switch to a different Google Account

Likely, you are signed in to a different account and you need to sign in to your George Fox google account.

To switch to another account:

  1. Open a link to the file.
  2. On the "You need permission" page, click Switch accounts.
  3. Sign in with a different Google Account and see if you can open the file.

Permission Page

Request permission to open the file

Request access through Google

  1. Open a link to the file.
  2. On the "You need permission" page, click Request access.
  3. The owner of the file will get an email asking for approval. After they approve your request, you'll get an email.

Contact the owner directly

If you need access right away, you can contact the owner of the file and ask them to give you access.

Questions? Contact the Service Desk | servicedesk@georgefox.edu | 503-554-2569