G Suite: Managing Spam

The Short Version

Email systems are getting better at recognizing and marking emails appropriately as SPAM, but an email system can’t do it alone.  We can still get some annoying or objectionable emails that require some effort on our part to get rid of. 

Be sure to always click on the "report spam" button for any of these you see.  You don't even have to open the message to do this, just select the message and the "report spam" icon should appear above.

From Google:

The more spam you mark, the better our system will get at weeding out those annoying messages. If you or we mark a good message as spam, select the message and click Not Spam at the top of the message. If you marked it as spam, you can also immediately click Undo afterwards to recover the message.

Google also has more tools dealing with Spam:  Reporting Spam

The Long Version

When you receive questionable emails you have some options:

  1. open the email and click on links (not a good idea if you're not sure, NEVER click on links in an email)
  2. open the email and do nothing
  3. don’t open the email and do nothing
  4. open the email and mark it as SPAM
  5. don't open the email and mark it as SPAM (best option if you're not sure)
  6. don't open the email and delete it. 
  7. If the email is from someone you know but are unsure if that sent it, email them directly and ask them if they sent the email in question

Marking a message as SPAM lets goggle know that this and all future messages from this address are considered SPAM and will be treated as such automatically from this point forward.

Removing spam

To remove spam from your inbox:

  • Select the message you'd like to report.
  • Click the spam button in the toolbar above your message list.
  • (If you have the message open, you can also report it as spam by using the same button.)

To remove spam forever:

  1. Click the Spam link along the left side of any Gmail page. (If you don't see Spam along the left side of your Gmail page, click the More drop-down menu at the bottom of your labels list.)
  2. Select the messages you'd like to delete and click Delete forever.
  3. Or delete everything by clicking Delete all spam messages now.

The more spam you mark, the better our system will get at weeding out those annoying messages. If you or we mark a good message as spam, select the message and click Not Spam at the top of the message. If you marked it as spam, you can also immediately click Undo afterwards to recover the message.

View Your Spam Messages

Click on your Spam folder to view your messages.  You will see a banner at the top.

This means that at any given time you only have the messages that have been put into the spam folder in the last 30 days.  This does not necessarily correspond to the date the email was received unless it is put into the Spam folder automatically.

Using Outlook with Google Sync

Putting messages in your “Junk E-mail” folder will have the same result.  Once Outlook syncs with the cloud, Google will move those messages into your “Spam” folder and Gmail will treat them just the same as described above.

NOTE: if any of your contacts say you sent spam to them, go to this page and follow the instructions: Reporting Spam