Password Reset: How to Self Serve

Self Serve is the preferred way to reset passwords. 

To get to Self Serve have them go to and click on Forgot Password

After they have clicked on Forgot Password it will take them to a page to enter their username.  

After submitting their username it will take them to a page to answer two security questions. If they don't know the answers to their security questions or if they are answering the security questions and it is saying their answers are wrong, send a passcode. 

After answering their security questions they will receive an email with a link in it for them to change their password.

NOTE: Make sure to remind them when they are choosing a new password not to use any part of their name, social security number, sequential numbers, the words george, fox, bruins, or bear,  or any of their 3 previous passwords.