Service Desk

Internal process of the Service Desk

Articles

About IT
Vision To provide and support the technological framework necessary to advance the mission of the university.  Mission IT engages the students, faculty, and staff of George Fox by building and providing secure and reliable systems, man...
All Employee Meeting Information
 All Employee Meetings are held once a month in Newberg and streamed to the Portland Center.  Employees can access the live stream, chat room and archived meeting videos. Log in to MyGFU. Under Staff Resources click on Co...
Alumni Email Accounts
Your alma mater provides a free permanent email address with a lifetime Google Apps account! When you leave George Fox as a student your Google Apps account will continue uninterrupted.  You can use and access all of your current emails and...
Cisco Dialing Instructions
Dialing an Extension To call another extension or on campus fax, dial the four digit extension. Dialing an External Number Dial ‘8’ to get an outside line and then the 10 - digit phone number. Faxi...
Cisco Phone Guide
Employee Extension/Box List A helpful tool to look-up employee extensions and campus box #s. The list can be found on the George Fox University website under Directories at the bottom of the main page or at this link . The li...
Cisco Phone Operation
Answering an Additional Line on your Phone (7800 and 8800 models only) If you have additional extension on your phone, you can answer it by picking up the handset and pressing the flashing amber line button associated with that extension. ...
Cisco Phone Types
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Cisco Voicemail Instructions
Accessing your Voicemail 3905 - In the center of the navigation bar, press the feature button (round button). Scroll down to #2, “Voice Mail Access” or press the 2 on your keypad. 7800/8800 - Press Message  to...
Classroom Abbreviations
Here are the abbreviations for the buildings on campus:  STV - Stevens HVR - Hoover EHS - Edwards Holman Science Center RC - Roberts Center MLRC - Murdock Learning Resource Center (Library) CCD - Canyon Commons Dining KAC - Klages WSC - Wheele...
Connecting a Chrome Book to WIFI
To connect a Chromebook to WIFI follow these steps: 1.) Select Bruin-Secure 2.) Change Phase 2 Authentification to MSVCHAP2 3.) Put your GFU username in Identity field, leave Anonymous Identity blank, and then put your GFU password in the passwor...
Core Services and Outcomes
2016-2019 Three Year Plan Summary:  This document serves as the guiding document for IT services and priorities for the stated three year period. The intent of the document is to: Identify the key drivers, both internal and external,...
Data Analysis ToolPak or Solver for Excel on a Mac
How to find and install Data Analysis ToolPak or Solver for Excel for Mac Summary The Data Analysis ToolPak and Solver add-ins are not available in all Microsoft Excel for Mac versions. The following table shows which Excel for Mac versions ...
Digital Signage User Introduction
Log into Concerto by clicking the "Sign In to upload and manage content" button at the very top left-side of the page. Enter in your email address and password (you will have received a username and temporary password once you were added ...
Downloading Microsoft Office 365
Students and staff can get Office 365 for free. Staff are to only download office onto their personal machines because we have a license agreement to put on their university owned computers.  Please Note: You can only have Office 365 down...
EZoffice: Entering a Reservation on the Mobile App
Log in to EZoffice using your George Fox username and password.  Click on the items tab along the top bar.  In the search bar, type in the name of the item you are wanting to reserve.  Once the results pop up, click on the item you...
Finding the Operating System on a PC
In order to find out what Operating System is currently running on your PC, follow the below steps: Right-click on the Windows logo (start menu) which is located in the bottom left corner of your desktop. Click on System.  Th...
Finding Your ID Number in MyGFU
To find your student  ID number in myGFU.  Step 1:  Login to myGFU Step 2:  Click on Student Center Step 3:  Scroll down to Demographic Data and click on that. Step 4:  A new page will open and your ID numb...
Group Guest WiFi Account
If your department or office is sponsoring a group on campus for a multi-day conference and they will need internet access, please email the IT Service Desk at servicdesk@georgefox.edu and request a Group Guest WiFi Account. Please include: ...
Haven/Title IX Course
To access the Haven course log in to MyGFU and scroll to the bottom of Student Resources - click on Student Title IX Course. If students don't see this link double check their status. Students need to be in the system as Students to see the link...
Houses with Data Ports
The following houses have ethernet ports: Anderson Armstrong Chapman Fulton Gail McGrew Weesner The rest of the houses are wireless only. 
IT School Break Hours
IT hours over Christmas Break and Spring Break are as follows: Monday - Friday 8:00 am - 5:00 pm. The Library desk is closed over both Christmas Break and Spring Break.  The campus is closed for Christmas and New Years during Christmas Break...
IT Summer Hours
The summer hours for IT are 8:00 am - 5:00 pm. The IT desk in the Library is closed during the summer.  The University is closed for the following Holidays during summer: Memorial Day 4th of July
Magic Trackpad/Mouse 2 Compatibility
Magic Mouse 2 & Magic Keyboard: just needs El Capitan Magic Trackpad 2: needs Bluetooth 4.0 and El Capitan The following models will support El Capitan: iMac (Mid-2007 or later) MacBook (13-inch Aluminum, Late 2008), (13-inch, Early 200...
Mapping to J:Drive (Fileserve) on a PC in Windows 10
Click on the small Folder icon at the bottom of the desktop Right click on This PC - a selection menu will appear Select Map Network Drive Select J: from the Drive drop down menu In the Folder bar, type in \\fileserve\Employee Shar...
Meet the IT Staff
Tim Goodfellow Chief Information Office Phone: 503-554-2585 Email: tgoodfellow@georgefox.edu Academic Computing  Josh Nauman Director of Academic Computing Phone: 503-554-2564 Email: jnauman@georgefox.edu Kandie Comfor...
PaperCut Refund Request
In the Papercut box, click the link labeled “Details…”     When the Papercut webpage opens up, sign in with your GFU credentials.     On the left side of the page select ...
Password Reset: How to Self Serve
Self Serve is the preferred way to reset passwords.  To get to Self Serve have them go to mygfu.georgefox.edu and click on Forgot Password After they have clicked on Forgot Password it will take them to a page to enter their username. &n...
Rooms with Conference Phones
The following rooms now have conference phones and no longer need to check out a conference phone. Stevens 202 IDEA Center Conference Room - Phone that is used as a conference phone Canyon Commons President's Dining Room This list will be ...
Student Employment
Institutional Technology hires undergraduate students each year to meet the technology needs of the Newberg Campus and graduate students for the Portland Center. In serving the George Fox community, our department provides opportunities for learning...
Students Leaving George Fox
Welcome to our transitioning-out page. We hope your time at George Fox University has been rewarding and that you will continue to keep a relationship with George Fox in your future.  What You Need to Know Before You Leave What Happens t...
Uninstalling Adobe Creative Cloud
Press CMD + shift + G and type ~/library  Go to folder box and press enter Go to Application Support > Adobe and delete Adobe folder from this location Next press CMD + shift + G and type /library on the go to folder box and press enter ...
Web Printing in Papercut
For student printing in Brougher and Library 24/7 printer, follow the steps below to access Web Printing on any computer: Go to http://papercut.georgefox.edu ,  Login and on the left side, select "Web Print. " Select "Submi...
Where to Find the Tablet/Cell Phone Repair Authorization (RAF) Form
Each computer and mobile device taken in must have a completed RAF form attached to it.  The RAF is needed on anything we take in, so we can identify the request number and current contact info , so even a battery or broken keyboard taken i...
Work-Study Management Set-up
To set up a work study account, follow these steps below: Send a request for a work-study login by emailing the service desk and include what permissions should be given to that login (PeopleSoft access, folders on the j:drive, etc.). Once the lo...
Scan to Removable Memory - Redmond Kyocera
Load document in the paper tray feeder. Log on to the printer. Stick the memory stick in the slot on the right side of the copier/printer. A confirmation window will pop up.  Press Yes. On the home page select Removable Memory Selec...
Settlement Report Setup on Credit/Debit Card Machines
These are the steps for setting up a specific time for your daily Settlement Report to run. Press # - it will ask for a password:   Contact Lenore Stewart for the Password.  In IT Contact the Service Desk Manager. Choose 3 for S...