2016-2019 Three Year Plan
This document serves as the guiding document for IT services and priorities for the stated three year period. The intent of the document is to:
- Identify the key drivers, both internal and external, that impact IT services
- Define the departmental goals and priorities for IT
- Evaluate and align departmental goals and priorities in light of institutional goals and priorities
- Provide general direction of the IT department in which individual goals can be developed and evaluated
- Provide transparency and guidance to campus constituents regarding the direction and priorities of IT
This document will serve as a rolling three year plan for IT. It will be reviewed and updated annually for the subsequent three year period.
Key Drivers Affecting IT Services, 2016-2019
- Evaluate and improve business processes and workflow within IT
- Increased focus on the use of digital tools to improve pedagogy
- Internet of things and the impact of embedded systems
- Cloud computing and everything as a service - from software to infrastructure
- Defining the role of IT services in light of the consumerization and decentralization of technology
- Changing cost structures and business models within higher education
- Need to create increased access to non-sensitive data while decreasing our exposure profile of sensitive data
- Ability to attract and retain quality students and staff
Core Services and Outcomes, 2016-2019
1. Voice and Data Network
- Replace existing analog phone system with VoIP phone system.
- Optimization of wireless systems.
- Implement system for wireless on-boarding and guest access.
- Replace old access layer network gear.
- Investigate options for increasing bandwidth between Portland and Newberg Campuses.
- Continue bandwidth growth.
- Improving speeds out to buildings (academic and housing).
2. Systems and Data Center
- Examine options for expanding data center to Portland Campus.
- Examine hosted options for infrastructure and disaster recovery.
- Determine migration path away from FoxFiles and identify options for specialized file sharing needs.
- Refactor the Computer Science and Engineering network and data center.
3. Learning Management and Educational Technology
- Work with Academic Affairs and appropriate departments to develop and implement a plan for addressing unique technology needs.
- Work with Academic Affairs to identify solutions for key gaps in our educational technology tools (eg. learning management systems, media services, in-classroom technologies).
- Outline a plan for completing installations and refreshes of Media Enabled Classrooms.
4. Administrative and Enterprise Systems
- Improve the usability and functionality of MyGFU through regular maintenance and development within the PeopleSoft system.
- Implement a review/refresh cycle for internally built applications in order to keep them up to date and increase cross training.
- Establish standards and best practices for application development, version control, and deployment.
- Prepare in house processes and applications in preparation for future changes in ERP systems.
- Provide technical training opportunities for users of administrative systems.
5. Security, Risk Management, and Compliance
- Implement pending changes to authentication including password policy changes, single sign on, two factor authentication.
- Train and educate users on secure computing practices.
- Train and educate IT staff and other technical users on secure coding, administrative, and development practices.
- Establish system for reporting downtime and security related incidents.
- Examine options for automatic enrollment in Mobile Device Management for university owned devices.
- Perform network and systems analysis to identify vulnerabilities within our infrastructure and software.
- Establish and expand practices and procedures for backup, encryption, and disaster recovery.
6. Service Desk
- Evaluate Portland Campus support model in order to streamline our ability to deliver the variety of services required there.
- Evaluate support model for student devices.
- Refine Service Desk operations through workload redistribution and analysis of organizational structure for the Service Desk.
- Define what roles of the Service Desk with regard to end user training.
- Identify areas in which additional support should be offered or changes in support should be implemented.
- Replace current ID card system with more current technology.
7. Media Production Services
- Develop a production model for large university events and athletics.
- Evaluate options to monitor classroom tech via network.
- Replace Portland Campus hardware.
- Identify how elements of Media Production Services could be decentralized to improve service.
- Monitor impact of Bring Your Own Device with regard to classroom hardware and connectivity.
- Develop a model for balancing support needs vs. end user training.
8. Policy, Governance, and Culture
- Define and catalog core IT services and Service Level Agreements.
- Identify ways to further incorporate accessibility into IT and university operations.
- Establish a project inflow and status communication process constituents in and out of IT.
- Establish a framework of basic technical skills for users across campus and identify potential training needs for end users.
- Develop the central public repository for IT policies and procedures.
- Foster partnerships across each of the IT areas and between IT and other campus departments.
- Bring in external IT personnel to do a peer review/audit.
9. Internal Business Process Review
- Service request intake and processing.
- MPS event, production, and equipment scheduling.
- Project inflow and communication processes.
- Staff hardware purchasing and rotation.
- Employee on-boarding and changes.
- Permission and access change requests.
- Knowledge base and documentation development.
- Student employee utilization.